Removal reviews
We request removal reviews from all of our customers regarding the service they received from us.
Good, bad or indifferent, we put them all up here for you to see. We value all feedback and use it to identify ways to improve our service delivery.
As far as we are aware, no other removals company allows their customers to post unbiased reviews on their website. We aim to get it right 100% of the time, but know that perfection isn’t possible, so we value your honest feedback.
4.4 from 17679 reviews
91%
Of clients surveyed said they would use Conroy Removals again
90%
Of clients surveyed said they would recommend Conroy Removals to others
- 20 June, 2025
Excellent service
I was always updated when I requested to know the whereabouts of my shipment. Excellent service from Hannah and the team.
- 20 June, 2025
Would recommend and use them again
I had friendly, helpful and professional service from Conroy's and would recommend them and use them again.
- 20 June, 2025
5 Stars
We did our own packing and nothing was broken but we were disappointed to have a small indentation on our fridge door and scratches on our washing machine. We had one standard lamp base completely broken and two light weight metal storage racks which we suggested the guys take to a skip as they were wrecked. A sun umbrella was ripped and one cupboard had damaged hinges. We had two plastic bins completely wrecked and four lids broken. It appeared that when loading, consideration was not given to the heaviness of boxes (which were labeled) and they must have been stacked incorrectly. We have never experienced damage in any previous shifts and were disappointed with Conroy's.
- 20 June, 2025
Would recommend and use them again
I had friendly, helpful and professional service from Conroy's and would recommend them and use them again.
- Review for All, Moving Around NZ
- 20 June, 2025
5 Stars
We did our own packing and nothing was broken but we were disappointed to have a small indentation on our fridge door and scratches on our washing machine. We had one standard lamp base completely broken and two light weight metal storage racks which we suggested the guys take to a skip as they were wrecked. A sun umbrella was ripped and one cupboard had damaged hinges. We had two plastic bins completely wrecked and four lids broken. It appeared that when loading, consideration was not given to the heaviness of boxes (which were labeled) and they must have been stacked incorrectly. We have never experienced damage in any previous shifts and were disappointed with Conroy's.
- Review for All, Moving Around NZ
- 20 June, 2025
Excellent service
I was always updated when I requested to know the whereabouts of my shipment. Excellent service from Hannah and the team.
- Review for All, NZ to Overseas
- 19 June, 2025
3 Stars
Communication was very poor. Seven months to get my goods from Western Australia to NZ. No updates unless I asked and then slow or no response.Three parts to my consignment, one got damaged in transit had to be repaired then turned up separate to other two, deliverer had no idea where other two parts were. Two days later I get a call saying truck at my place with two packages to deliver – I'm at work, no prior warning he was coming, lucky my husband could get there as truckie was running out of hours!
- Review for All, Overseas to NZ
- 19 June, 2025
3 Stars
Communication was very poor. Seven months to get my goods from Western Australia to NZ. No updates unless I asked and then slow or no response.Three parts to my consignment, one got damaged in transit had to be repaired then turned up separate to other two, deliverer had no idea where other two parts were. Two days later I get a call saying truck at my place with two packages to deliver – I'm at work, no prior warning he was coming, lucky my husband could get there as truckie was running out of hours!
- 18 June, 2025
Very professional
Very professional. Guys were great to deal with.
- 18 June, 2025
Very professional
Very professional. Guys were great to deal with.
- Review for All, Moving Around NZ
- 18 June, 2025
Fast, efficient service
Fast, efficient service.
- Review for All, Moving Locally
- 18 June, 2025
No damage and delivered quickly
Two places where I struggled. First was getting an updated quote from the customer service person. Apparently the person who initially helped went on leave with no one else to pick up for her. I managed to talk to another person who tried to get her manager to help, who kept promising but never got back to me. After following up four times then the person who was trying to get me help, helped me. Unsure why they just couldn't pick up and help me in the first place. Anyway, once all the paperwork was sorted, everything was pretty good until after my goods were picked up. I was given no comms, no info about what would happen next, when I would get an update, etc etc. Pretty much for few weeks I was left in dark. Then once my freight was booked in for a ship, then regular updates started coming. Apart from this, the experience was pretty good. The boys that came to pick up the items were on time, professional, packed my furniture items really well and were done quickly. The updates in Australia were regular. And the guys that came to deliver, fellow Kiwis, also nice blokes, unloaded quickly, helped put all the boxes inside the house where I asked them, being really careful not to damage anything, and again completed the delivery really quickly. So far we haven't found anything damaged. Some boxes were opened with no explanation but nothing seemed missing.
- Review for All, NZ to Overseas