Removal reviews

We request removal reviews from all of our customers regarding the service they received from us.

Good, bad or indifferent, we put them all up here for you to see. We value all feedback and use it to identify ways to improve our service delivery.

As far as we are aware, no other removals company allows their customers to post unbiased reviews on their website. We aim to get it right 100% of the time, but know that perfection isn’t possible, so we value your honest feedback.

4.4 from 17679 reviews

91%

Of clients surveyed said they would use Conroy Removals again

90%

Of clients surveyed said they would recommend Conroy Removals to others

The guys were extremely helpful and caring

The guys were extremely helpful and caring. When packing they checked if certain items were to go or not, and when unpacking at my new house they asked where to put pieces of furniture (the exact spot). Couldn't have asked for a better group of men. Thank you so much.

Would use our services again
Would recommend our services to others

Arrived a day late to deliver my furniture which messed up my timetable. The guys got everything inside which was fantastic but I was inconvenienced by having to wait an extra day and then was told they would arrive at 8 and they arrived at 9.30

Would use our services again

In general the storage of our household effects was managed well, in terms of uplift, communication, and then the return to our house. Unfortunately, there were a number of damaged items which we now need to claim insurance on, a process we are starting now. For example, some of our appliances were dented and the couch came back with spots and marks. In addition to this, Conroy place a small sticker on every item of furniture to help identify them as ours. This makes a lot of sense, but the type of sticker means it does not come off easily, leaving a lot of residue. We spent a few hours scrubbing off the sticker residue from all our wooden furniture. 

Disappointed. For what was a horrifically expensive move especially. A box of expensive bottles of bleach was left behind because "they don't transport flammables" – this was communicated to me by the owners at the storage unit after packing was complete and not the movers themselves. Could have easily been cleared up with a phone call because Bleach. Is. Not. Flammable.Took the day off for delivery day, was told the day before they expected to be mid morning if not, "just after lunch". Twiddled my thumbs til approx 3pm. Zero communication that they were running behind.Pointed out on the day that the TV remotes appeared to be missing as I recall taping them to the back of the TVs. Was dismissed as they said they should have been put in boxes.Followed up via email a week later after digging through everything and was dismissed again and told to check "all corners of the house because usually the client finds them". Clearly the respondent didn't even bother to look up the details of my move which would have shown them that it was from a storage unit that the company themselves packed and loaded. Someone else from their company was cc'd in their reply but so far no follow up 10 days later from anyone.Including some minor damage to a few bits and pieces – overall just frustrating enough to not recommend. 

The guys were extremely helpful and caring

The guys were extremely helpful and caring. When packing they checked if certain items were to go or not, and when unpacking at my new house they asked where to put pieces of furniture (the exact spot). Couldn't have asked for a better group of men. Thank you so much.

Would use our services again
Would recommend our services to others

Professional, friendly, efficient and great to work with

This is the second time in 10 years we have used Conroy's to relocate us and the service was just as good the second time, professional, friendly, efficient and great to work with, thank you Conroy.

Would use our services again
Would recommend our services to others

Professional, friendly, efficient and great to work with

This is the second time in 10 years we have used Conroy's to relocate us and the service was just as good the second time, professional, friendly, efficient and great to work with, thank you Conroy.

Would use our services again
Would recommend our services to others

Arrived a day late to deliver my furniture which messed up my timetable. The guys got everything inside which was fantastic but I was inconvenienced by having to wait an extra day and then was told they would arrive at 8 and they arrived at 9.30

Would use our services again

Great prompt help and regular updates

Great prompt help and regular updates. Thank you so much 

Would use our services again
Would recommend our services to others

5 stars – I have already recommended Conroy to others

Conroy's made our moving expereience very straightforward (as it can be!)  Administration was excellent – quoting was easy, storage was seamless, the people who did the heavy work at both ends were a delight. I have already recommended Conroys to others. Nga mihi nui!

Would use our services again
Would recommend our services to others

Great prompt help and regular updates

Great prompt help and regular updates. Thank you so much 

Would use our services again
Would recommend our services to others

5 stars – I have already recommended Conroy to others

Conroy's made our moving expereience very straightforward (as it can be!)  Administration was excellent – quoting was easy, storage was seamless, the people who did the heavy work at both ends were a delight. I have already recommended Conroys to others. Nga mihi nui!

Would use our services again
Would recommend our services to others