Removal reviews

We request removal reviews from all of our customers regarding the service they received from us.

Good, bad or indifferent, we put them all up here for you to see. We value all feedback and use it to identify ways to improve our service delivery.

As far as we are aware, no other removals company allows their customers to post unbiased reviews on their website. We aim to get it right 100% of the time, but know that perfection isn’t possible, so we value your honest feedback.

4.4 from 17679 reviews

91%

Of clients surveyed said they would use Conroy Removals again

90%

Of clients surveyed said they would recommend Conroy Removals to others

Very nice and friendly

The guys were very nice and friendly and arrived early. The only feedback I would give is that the sack barrows had no padding. Furniture was scraping against the bare metal. The sack barrow needs to be carpeted or padded. My bed was badly scratched and the TV cabinet has had the enamel scraped off one side from being hoisted onto the bare metal of the sack barrow frame. I can't be bothered doing the paper work to put in a claim. I just wanted you to know that the blankets need to go on top of the furniture items BEFORE they are put onto the sack barrow, not just once inside the truck. Many thanks. 

Would use our services again
Would recommend our services to others

Very nice and friendly

The guys were very nice and friendly and arrived early. The only feedback I would give is that the sack barrows had no padding. Furniture was scraping against the bare metal. The sack barrow needs to be carpeted or padded. My bed was badly scratched and the TV cabinet has had the enamel scraped off one side from being hoisted onto the bare metal of the sack barrow frame. I can't be bothered doing the paper work to put in a claim. I just wanted you to know that the blankets need to go on top of the furniture items BEFORE they are put onto the sack barrow, not just once inside the truck. Many thanks. 

Would use our services again
Would recommend our services to others

5 stars!

It will be better if the delivery notice can be made one day before. I received it 2 hours in advance.

Would use our services again
Would recommend our services to others

5 stars!

Excellent service. 

Would use our services again
Would recommend our services to others

2 stars

Sadly, some items were broken due to lack of care when packing (items placed on top of hierloom furniture), and other items arrived in very poor condition, such as the fridge and freezer that had been stored closed so arrived full of mould. Other items are missing. We understood items would documented but many were not recorded and some of those that were are not legible. 

5 stars!

Excellent service. 

Would use our services again
Would recommend our services to others

2 stars

Sadly, some items were broken due to lack of care when packing (items placed on top of hierloom furniture), and other items arrived in very poor condition, such as the fridge and freezer that had been stored closed so arrived full of mould. Other items are missing. We understood items would documented but many were not recorded and some of those that were are not legible. 

5 stars!

It will be better if the delivery notice can be made one day before. I received it 2 hours in advance.

Would use our services again
Would recommend our services to others

5 star review

We shopped around and found Conroy's the best across all aspects of the move.  Thank you. 

Would use our services again
Would recommend our services to others

Very pleased

Good service right from the beginning to uplifting, cargo arrived as advised within 5 weeks, despite Xmas holidays. Very pleased. Although all cargo arrived on time, some boxes were damaged ( bent, torn) resulting in stains on some of our premium clothes, not sure how they got stained?

Would use our services again
Would recommend our services to others

A good experience

Overall a good experience. Communication in NZ was average. Generally only email or text. Even when I phoned up to ask a question I was directed to the website. Communication in Aus was second to none. Great communication at every turn.

Would use our services again
Would recommend our services to others

Customer service was excellent

Customer service was excellent all the way through from booking service, packing was well done in 35d heat in Australia. Shipment arrived when Conroy's said it would but clearance was held up with Customs as it was Xmas / New year holiday season so that caused delay for delivery and I had great Conroy kiwi boys to pack and unpack at this end. They were all very helpful.thanks Judy od 

Would use our services again
Would recommend our services to others